What our Customers say...
I don't review much but this team deserves positive feedback.
Demil and his fantastic staff worked with me on 2 separate occasions in the past year due to water damage in our business.
Luckily, they made an inconvenient situation a lot more bearable.
Everyone we dealt with on location and over the phone was very helpful.
Demil came to the location to quickly assess the situation, answered all of my 100,000 questions - and was extremely clear in explaining the restoration process in our office.
Dealing with insurance can be a pain, but SERVPRO walked me through my restoration options and made the reimbursement extremely easy.
The equipment worked great and within a few days, the moisture from the floor/drywall was completely gone.
When they came back to retrieve the dehumidifier units as planned, the moisture reading was still too high, and they left the machines an extra day without any penalty.
Thank you SERVPRO!
Each SERVPRO is independently owned and operated as it's a franchise, so my review is specifically for SERVPRO of Mar Vista and it's owner Demil who was a pleasure to deal with. We had a major plumbing flood and Demil's crew explained the whole process in an intelligent and understandable way. I always felt like I could trust them which was a big relief when I had to make a quick decision with which vendor to go with as the water damage would only get worse the longer I took to have it taken care of. I highly recommend them and wished that more companies had the integrity and honesty.
We recently dealt with SERVPRO of Mar Vista and had an exceptional experience. Demil contacted us right away (although on a Sunday), explained the procedures and then had members of his team at our home promptly. Belbra handled questions and paperwork flawlessly and could not have been more helpful or sensitive to the stress we were under. Jennifer and Claudio arrived when scheduled, immediately assessed the situation and then with precision, efficiency, speed and great care for our home set up their machines and explained what was being done and what the protocol was for after they left. Thereafter, communications with the company were superb and their interaction with all of the other involved companies, including our insurance company, were seamless. Everyone was organized, without ego or focus on "what was good for them" and appeared to have but one concern -- and that was for what was best for the customers -- my wife and me. We thank them all for their astonishingly superb service and attitude, and would unhesitatingly recommend this company to anyone needing their services.
The folks at SERVPRO did me right on many levels. They were very quick to help me assess my situation and then advise the recommended actions to deal with the water damage. They were very reasonable on their pricing, especially after I checked around with other alternatives, and their crew who serviced me at my home were fantastic.
This company lived up to all the hype in their other reviews and helped us with our project in LA. Will use them for all future projects in Los Angeles!
Communications with the company were superb and their interaction with all of the other involved companies, including our insurance company, were seamless.
Managing commercial buildings all over Los Angeles, I have a handful of companies that I trust to work with and SERVPRO of Mar Vista will definitely be my preferred vendor from here on out. Phenomenal work, integrity, and response time.