What our Customers say...
SERVPRO helped me with an issue at a rental property I own in Simi Valley. My water heater spilled its guts and damaged a closet and the adjacent room. I called SERVPRO in the morning and Demil scheduled my service for later that afternoon. They showed up on time and were professional throughout the process. Demil checked in with me multiple times and took care of me through and through. Great customer service.
Had SERVPRO out to do an assessment post water damage. The guy was extremely detailed and explained to me everything he was measuring/inspecting. Appreciated the professionalism and transparency regarding the process.
I don't review much but this team deserves positive feedback.
Demil and his fantastic staff worked with me on 2 separate occasions in the past year due to water damage in our business.
Luckily, they made an inconvenient situation a lot more bearable.
Everyone we dealt with on location and over the phone was very helpful.
Demil came to the location to quickly assess the situation, answered all of my 100,000 questions - and was extremely clear in explaining the restoration process in our office.
Dealing with insurance can be a pain, but SERVPRO walked me through my restoration options and made the reimbursement extremely easy.
The equipment worked great and within a few days, the moisture from the floor/drywall was completely gone.
When they came back to retrieve the dehumidifier units as planned, the moisture reading was still too high, and they left the machines an extra day without any penalty.
Thank you SERVPRO!
I had a mold company come out to my house and tell me they were going to have to rip out an entire bathroom, take out the redwood subflooring and do $20,000 worth of work on the crawlspace under my house.
SERVPRO cleared the mold, sanded down the issues with the redwood water damage, and was able to dry out the tile in the bathroom from below without ripping out my bathroom.
AND it cost $2,000!!!
Go to SERVPRO first.
These guys are extremely professional. We recently had to have restoration done to our home thanks to a water filter exploding behind our fridge. It led to us having to have SERVPRO out to take care of the water damage and to make sure we weren't susceptible to molding. They worked well with our insurance and were able to get the job done in a TIMELY fashion. I can't stress that point enough. It was nice to have our house back to normal as quickly as we did. I highly recommend the Mar Vista team.
This company is all about taking care of the customer, every single step of the way. From the wonderful staff in the office, updating me every single day, to the crew that actually performed the work on my home. Demil, who is the owner, even stopped by to introduce himself to ensure everything was going smoothly. Excellent service all around. I would highly recommend them to anyone who is in need of their services. Thank you to everyone at SERVPRO of Mar Vista.
I usually don't write yelp reviews but they sure do deserve the 5 stars. They helped me every step of the way. I didn't know anything about a water damage or mold. The office staff was able to coordinate everything with my insurance and they updated me every step of the way. The onsite crew walked me throughout all the damages and updated me throughout the entire job. I would like to thank the entire crew for treating me with so much respect and providing me with the best customer care I have seen in a while.
Yes, I recommend this company. They were so careful removing my furniture from 2 bedrooms. No damage on walls or furniture. Listened to any and all my concerns. The company was on time, every time we had a schedule. I was very happy with everyone who was part of the solution.Thank you all, Connie
SERVPRO of Mar Vista was exceptional. Bel and Bretiel were the best with customer service!! Five stars! They were informed more than other company in the customer service department about mold and how to deal with the issue. They were always personable and helpful and they helped me deal with the complication of insurance with condos. Paul and Manuel did a professional job with the mold remediation with a positive attitude to do a good job. I am a satisfied customer! Thank you Demil for creating a good team!
Our experience with SERVPRO of Mar Vista was outstanding. They really came through for us during a trying time. Our home was affected by the Woolsey fire, and they proved to be friendly, responsive and, most important, honest brokers. I had heard horror stories of other companies taking advantage of vulnerable homeowners post-fire (i.e. demanding payment up front, not providing estimates or scopes of work). But Demil and team were transparent and extremely patient while we went through the clean up process. I highly recommend and would use them again!
They just came over to our place and told me I didn't need any work done on our place after a kitchen fire. I recommend them 100 percent! Hope I never need to call them again because no one likes a fire, but if I do this is who I'll be calling.
We had a recent fire caused by my exhaust fan that destroyed my entire bathroom. I was so devastated by the way my bathroom smelled and looked. I feel so blessed to have called demil and his team to come out and help me with the cleaning. They got all the smoke smell out of my bathroom and my home was back to normal.
Demil and his crew are top notch professionals! My parents legally evicted some troublesome tenants who intentionally caused water damage and left a mess in retaliation. It was a very stressful situation, but Demil explained the process to us and made a difficult time easier with his knowledge and empathy. He truly went above and beyond to get the job done quickly and efficiently. He was always prompt, accessible and did a fantastic job overall! I hope we don't ever have to go through something like this again, but if I or someone I know needs help with water damage or mold restoration, I would recommend SERVPRO of Mar Vista without hesitation! If you want a reliable, fair and honest professional to help you with a project like this, look no further!
We had a fantastic experience with this SERVPRO team! Demil was an absolute pleasure to work with. We had mold under the flooring in my kids bathroom and in the attic. Demil's team worked around 2 small children and a Labrador to perform the remediation. Their work was impeccable - they were amazingly detail oriented, efficient, tidy and so polite. They worked with my insurance seamlessly and the whole thing was handled with very little effort on my part. I very highly recommended them. You can not go wrong with a team of this caliber.
Each SERVPRO is independently owned and operated as it's a franchise, so my review is specifically for SERVPRO of Mar Vista and it's owner Demil who was a pleasure to deal with. We had a major plumbing flood and Demil's crew explained the whole process in an intelligent and understandable way. I always felt like I could trust them which was a big relief when I had to make a quick decision with which vendor to go with as the water damage would only get worse the longer I took to have it taken care of. I highly recommend them and wished that more companies had the integrity and honesty.
We recently dealt with SERVPRO of Mar Vista and had an exceptional experience. Demil contacted us right away (although on a Sunday), explained the procedures and then had members of his team at our home promptly. Belbra handled questions and paperwork flawlessly and could not have been more helpful or sensitive to the stress we were under. Jennifer and Claudio arrived when scheduled, immediately assessed the situation and then with precision, efficiency, speed and great care for our home set up their machines and explained what was being done and what the protocol was for after they left. Thereafter, communications with the company were superb and their interaction with all of the other involved companies, including our insurance company, were seamless. Everyone was organized, without ego or focus on "what was good for them" and appeared to have but one concern -- and that was for what was best for the customers -- my wife and me. We thank them all for their astonishingly superb service and attitude, and would unhesitatingly recommend this company to anyone needing their services.
The company was on time, every time we had a schedule. I was very happy with everyone who was part of the solution.Thank you all!
My sister, who lives in Mar Vista, recommended them and I'm so glad they're able to service their clients anywhere because I live all the way in Encino. I called SERVPRO and spoke with Demil, he came over and inspected the damage. He thoroughly inspected what was affected and walked me through the entire process and next steps. He said this type of leak is very common and assured me he and his team will take care of everything. And they did! The best part was they dealt with my insurance. I highly recommend them, they turned a dreadful experience into something that was actually tolerable.
Can't recommend them highly enough. Sabrina went out of her way to help me - truly honest, generous and empathetic. She even put me in touch with her contractor who came out to take a look at our problem. THANK YOU, SABRINA!
SERVPRO of Mar Vista made a tough situation much easier and I can't recommend them highly enough.
SERVPRO of Mar Vista made a tough situation much easier and I can't recommend them highly enough.
We had an amazing experience working with SERVPRO! They were very friendly and knowledgeable as well. Demil really helped us in ensuring that all of our problems would be solved-- meaning he completely dealt with the insurance company for us. Also, for being over an hour away from his office, he still put in the necessary time and effort to make sure we were back home in no time. I would highly recommend them to anyone!
Few weeks ago our washing machine caused a huge water damage. If anyone of you has been in that situation you would understand how frustrating it is not knowing how to handle the situation and obviously the concern for mold growth. We were recommend to contact this branch and we wanted a franchise that we could trust. We called Mar Vista branch because of their good reputation and quality of work.
The folks at SERVPRO did me right on many levels. They were very quick to help me assess my situation and then advise the recommended actions to deal with the water damage. They were very reasonable on their pricing, especially after I checked around with other alternatives, and their crew who serviced me at my home were fantastic.
This company lived up to all the hype in their other reviews and helped us with our project in LA. Will use them for all future projects in Los Angeles!
Communications with the company were superb and their interaction with all of the other involved companies, including our insurance company, were seamless.
Thank you to Mauro and Demil! Thoughtful, professional, personable. These guys made me feel right away that the plumbing flood and damage that was caused would be handled and cleaned up. Residence of Mar Vista and surrounding area, I would recommend this team.
I had a great experience with SERVPRO of Mar Vista. We had a water flooded last February. When I called them, their response was quick! I asked them so many questions during the process, but Mauro was so nice and answered each questions. Demil is also very helpful and I feel a sense of relief. I totally recommend this company.
They are very professional and were prompt in responding to requests and questions. I would highly recommend them!
Demil and his team deserve 10 stars! They are awesome! Not only were they professional and courteous, they quickly dried and cleaned the water damage that we had in our house. They did an extremely thorough job--and now the house is as good as new!!
The first water damage I ever had in my home, and I'm more than happy that I called SERVPRO of Mar Vista.
Knowledgeable, polite, and efficient staff. Explained to me every step of the way what they were doing and what had to be done in order to effectively restore my house. You guys are awesome!
Can't recommend them highly enough. Sabrina went out of her way to help me - truly honest, generous and empathetic.
Demil and his team were outstanding!
Cant ask for better service than SERVPRO of Mar Vista. Demil and his team were very clean, professional and helped with our loss as if it was their own home. Thank you for all that you did!
Managing commercial buildings all over Los Angeles, I have a handful of companies that I trust to work with and SERVPRO of Mar Vista will definitely be my preferred vendor from here on out. Phenomenal work, integrity, and response time.
Los Angele's Finest! Couldn't have asked for anything better. Very kind and caring employees that knew exactly what they were doing.
Very knowledgeable and polite staff! They went above and beyond to make sure that everything was back to preloss condition. Couldn't be more grateful, thank you!
It was nice to have our house back to normal as quickly as we did. I highly recommend the Mar Vista team.
I highly recommend them, they turned a dreadful experience into something that was actually tolerable. Thanks again!
They kept me updated every step of the way and I can't thank them enough for making this stressful time easier to deal with. I would definitely refer SERVPRO of Mar Vista to anyone and can't thank them enough!